Shepherd's Carpets and Flooring in Spanish Fork, UT Closed now

Reviews about Shepherd's Carpets and Flooring

• ★ ★ ★ ★ ★

  May 29, 2020, by T.J. Ogilvie
  We hired Shepherd's Carpet to install carpet in our recently finished basement. They had the best price around, for what we felt is a better quality carpet than other dealers were selling. Overall, we have been happy with the carpet itself. We did have some complaints about the work the installer did, which I assume is an independent contractor. We first contacted Shepherd's office to inform them of the issues and get the installer back to fix them. Unfortunately, we never heard back from the office about getting our punch list items fixed, at which point I left a less-then-perfect review here on Google. Shepherd's has since contacted us and taken steps to resolve our concerns and make sure we are happy customers. I appreciate a company that is willing to willing to make things right, even if they didn't go perfectly at first. Mistakes happen with everybody, what matters to me is how the mistake is handled in the end. In my case, Shepherd's has gone the extra mile to make sure I am happy with my purchase, and as such, I am happy to update my review to a 5-star for their willingness to stand behind their work.
• ★ ★ ★ ★ ★

  April 09, 2019, by Dixie Schwab
  Highly Recommend. Shepard's always has good quality products for a great price. Staff are very knowledgeable and friendly. The Gentleman that installed the flooring was incredible. My floor looks fantastic.